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Quality standards

Many government-funded community services are provided by funded organisations. These organisations are best placed to deliver services on our behalf because they are close to the community and have good knowledge of local opportunities and needs.

Human Services Quality Framework

We have launched a new streamlined quality system for funded organisations, known as the Human Services Quality Framework (HSQF).

The HSQF contains a single set of common standards (Human Services Quality Standards) that will apply to all services funded by the government. The framework is being delivered in planned phases through to 2015-16.

Download the framework:

Human Services Quality Standards

The Human Services Quality Standards provide a benchmark for quality service provision. The standards include the core elements of quality standards for disability, child safety, community services, and community care services. The six standards are:

  • governance and management
  • service access
  • responding to individual need
  • safety, wellbeing and rights
  • feedback, complaints and appeals
  • human resources.

Download the standards:

Online resources

Community Door is a website developed specifically for NGOs. Tools, resources and information are provided to help organisations manage human resources, finances, marketing, administration and other everyday tasks.

Find out more

Contact the Human Services Quality Framework team on phone 07 3247 3072 (Freecall 1800 034 022) or email.


Human Services Quality Framework team

Phone: 07 3247 3072
Freecall: 1800 034 022

Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated:
16 February 2015

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